What is included in our MSP Packages?
We provide (3) types of MSP Packages. Gold, Silver and Bronze. Below is a table summarizing what each package includes starting with the Bronze level and then showing what Silver and Gold bring to the table. As a Managed Services Provider we understand that not all organizations handle IT the same. We are confident that one of our packages will fit your needs. We also offer certain features as a A la Carte. See below to see what can offer you today!
MSP Package Level
Bronze Level
Package Details
MSP Agent Software
Patch Management (Microsoft and most major software’s)
Remote Access
24/7/365 Monitoring of your Hardware
Anti Virus
Anti-Malware
Asset and Inventory Tracking
Automated Maintenance
Reporting
Network Device Management
Silver Level
Everything in Bronze Level
Plus Unlimited Helpdesk Services
Plus Unlimited Remote Support
Plus Vendor Management
Plus Ticketing System
Plus Email Management (Google, O365)
Gold Level
Everything in Bronze Level
Everything in Silver Level
Plus On-Site Support
A la Cart Options
Cloud Email Backup (Google, Microsoft, One Drive, Dropbox etc)
Server Backup(s)
Workstation Backup(s)
Sounds Great But What’s NOT included in PCI Consulting Group’s MSP Packages
Not Covered
In the event that hardware/software fails and it’s not covered under an existing warranty or valid support contract, either through PCI Consulting Group or a 3rd party vendor, replacement and labor involved would not be included and will be billed separately
Details
*Hardware and/or Software – NOT covered by warranty or 3rd party support contract
New Projects – (Defined as the addition of new Hardware, Software or Services to the organizations current network)
Any new Project related work such as adding new computers, rolling out a new application or adding a 3rd party service would be considered a new Project. As such, a Statement of Work would be generated with the cost for such Projects as well as a cost to support new equipment under the current Managed Services Agreement